Privacy Policy

Okay, here is the Privacy Policy drafted in English based on your instructions and the provided information, incorporating the standard WordPress and WooCommerce language where suggested.

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Privacy Policy for acewebworks.com

Last Updated: May 24, 2024

Thank you for visiting https://acewebworks.com/. hubtv.tech Inc. (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Who We Are

  • Our website address is: https://acewebworks.com/

  • Official Business Name: hubtv.tech Inc.

  • Official Business Address:
    5824 188 ST
    SURREY, BC
    V3S7M1
    Canada

  • Business Phone Number: 1-604-728-5412

  • Privacy Concerns Contact Email: support@acewebworks.com

2. What Personal Data We Collect and Why We Collect It

We collect various types of personal data for different purposes, including operating our website, providing our services, improving user experience, and complying with legal requirements. This may include:

  • Data Provided Directly by Users: Such as name, email address, personal account preferences (if registration is enabled), transactional data (like purchase information).

  • Technical Data: Such as information about cookies, IP address, browser type, and device information.

  • Sensitive Data: We do not routinely collect sensitive personal data (like health data). If we need to collect such data, we will seek your explicit consent.

Data collection is based on a legal basis (e.g., necessity for contract performance, legal obligation) or your active consent.

Personal data is not just created by your interactions with our site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third-party embeds.

2.1 Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2.2 Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

2.3 Contact Forms

By default, WordPress does not include a contact form. If you use a contact form plugin on our site, we may collect the personal data you submit, such as your name, email address, and message content. We use this information solely to respond to your inquiries and provide customer service. We typically retain contact form submissions for a certain period (e.g., six months) for customer service purposes but do not use the information submitted through them for marketing purposes unless we obtain your explicit consent.

2.4 Cookies

  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

  • WooCommerce Cookies: We’ll also use cookies to keep track of cart contents while you’re browsing our site.

2.5 Analytics

We may use analytics packages (like Google Analytics or analytics provided by our hosting provider) to collect information about how visitors use our website. This data is typically anonymous or aggregated and used to understand user behavior and improve our services. It might include your IP address, browser type, and pages visited. You can usually find more information about the analytics providers’ privacy policies and opt-out options on their websites (e.g., Google Analytics Privacy Policy). By default, WordPress does not collect any analytics data. Many web hosting accounts collect some anonymous analytics data, and you may have installed a WordPress plugin that provides analytics services.

2.6 Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

2.7 E-commerce Data (WooCommerce)

We collect information about you during the checkout process on our store.

  • What we collect and store:

    • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.

    • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

    • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

  • When you purchase from us: We’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

    • Send you information about your account and order.

    • Respond to your requests, including refunds and complaints.

    • Process payments and prevent fraud.

    • Set up your account for our store.

    • Comply with any legal obligations we have, such as calculating taxes.

    • Improve our store offerings.

    • Send you marketing messages, if you choose to receive them.

  • Account: If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

3. Who We Share Your Data With

By default, WordPress does not share any personal data with anyone. However, we may share your data with third parties under specific circumstances, including:

  • Service Providers: We may share your data with third-party companies that help us operate our website and provide our services (e.g., hosting providers, payment processors, analytics services, spam detection services, shipping providers).

  • Payment Processors: We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

  • Password Resets: If you request a password reset, your IP address will be included in the reset email.

  • Spam Detection: Visitor comments may be checked through an automated spam detection service.

4. How Long We Retain Your Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, accounting, or reporting requirements.

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

  • Registered Users: For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

  • Order Data (WooCommerce): We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for [Number] years (e.g., 7 years) for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

  • Contact Form Entries: We keep contact form entries for [e.g., six months] for customer service purposes.

  • Analytics Records: We keep analytics records for [e.g., one year or two years].

5. Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and

  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

6. What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. Generally, your rights include:

  • The right to access your data.

  • The right to rectify your data.

  • The right to erase your data (‘right to be forgotten’).

  • The right to restrict the processing of your data.

  • The right to object to the processing of your data.

  • The right to data portability.

Please note that these rights are not absolute and may be subject to exceptions. For example, this does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise any of these rights, please contact us using the contact information provided in this policy.

7. Where Your Data Is Sent

Your personal data may be transferred to, processed, and stored in countries other than your country of residence, including [Mention countries if known, e.g., the United States], where our servers or third-party service providers (such as PayPal, hosting provider, analytics services, spam detection services) may be located. We take steps to ensure your data is protected according to this policy and applicable legal standards (e.g., through standard contractual clauses), even when transferred across borders.

Visitor comments may be checked through an automated spam detection service.

8. Contact Information

For any privacy-specific concerns, questions, or to exercise your data rights, you can contact us using the following details:

  • Official Business Name: hubtv.tech Inc.

  • Address: 5824 188 ST, SURREY, BC, V3S7M1, Canada

  • Phone: 1-604-728-5412

  • Email: support@acewebworks.com

If we are required to have a Data Protection Officer (DPO), their details will be listed here.

9. Additional Information

9.1 How We Protect Your Data

We implement reasonable technical, organizational, and administrative security measures designed to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption (like SSL/TLS for website connections), logical and physical access controls, server security, and regular security reviews. However, no internet transmission or electronic storage method is 100% secure.

9.2 What Data Breach Procedures We Have in Place

We have procedures in place to deal with any suspected personal data breach. We will notify you and any applicable regulator of a suspected breach where we are legally required to do so and will take steps to mitigate any potential harm.

9.3 What Third Parties We Receive Data From

We do not routinely receive personal data about users from third parties, other than what is necessary for the services described (e.g., payment confirmation from PayPal, data from analytics services). If we receive data from other sources (like marketing partners), it will be clarified here.

9.4 What Automated Decision-Making and/or Profiling We Do With User Data

We do not currently use user data for fully automated decision-making or profiling that has legal or similarly significant effects on users.

9.5 Industry Regulatory Disclosure Requirements

If we are members of a regulated industry or subject to additional privacy laws requiring specific disclosures, that information would be disclosed here. Currently, we do not believe we are subject to such additional industry-specific requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

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